NICHE CRM
Communications

Reach Sellers on Every Channel

SMS, email, iMessage, direct mail, and phone calls — all from one CRM. Every message, every call, every postcard is logged on the record automatically. Your real estate investor outreach CRM.

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Five Channels. One Record.

Every channel feeds into the same communication timeline. Open any record and see every text, email, iMessage, postcard, and call — in order, with timestamps.

SMS via Twilio

Manual + Automated

Send individual texts or bulk SMS from any record. Every message is logged with timestamps and delivery status. Templates support dynamic fields like property address, owner name, and equity amount.

Individual & bulk sending
Dynamic field templates
Delivery status tracking
Full message history on every record

Email via SendGrid

Manual + Automated

Send branded HTML emails from templates or write custom messages. Track opens and clicks. Use email as a standalone channel or mix it into multi-channel campaigns alongside SMS and direct mail.

HTML template support
Open & click tracking
Campaign step integration
Per-record email history

iMessage via LINQ

Manual

Reach sellers through iMessage — the highest open-rate channel available. LINQ integration lets you send iMessages directly from the record page. Ideal for sellers who don't respond to regular SMS.

Highest open rates in the industry
Send from the record page
Full message logging
Complements SMS outreach

Direct Mail via Lob.com

Manual + Automated

Send postcards to sellers through Lob.com. Automate direct mail as a campaign step or send individual pieces from any record. Physical mail stands out when every other investor is texting.

Postcard templates
Automated campaign steps
Individual sends from records
Delivery tracking

Calls via SmrtPhone

Manual

Make and receive calls directly from NICHE CRM through SmrtPhone CTI integration. Log dispositions, add notes during the call, and see the complete call history on every record.

Click-to-call from records
Call dispositions & notes
Full call history logging
CTI integration in the CRM
Centralized Communications Log

Every Touchpoint. One Timeline.

Open any record in NICHE CRM and you'll see the complete communication history — every SMS sent and received, every email, every call with its disposition, every iMessage, and every postcard that went out.

Nothing gets lost. Nothing gets duplicated. Your whole team can see exactly what's been said to every seller, on every channel, at every stage of the pipeline.

What Gets Logged

Every outbound and inbound SMS with delivery status
Every email sent with open and click tracking
Every iMessage sent through LINQ
Every direct mail piece with mailing date
Every call with duration, disposition, and notes
Every campaign step executed with timestamp
Every door knock logged from the Maps tool

Stop Losing Conversations

Every text, email, call, and mailer — tracked and logged on the record. NICHE CRM gives your team one source of truth for every seller interaction.